Update: The team has located the issue, and were back! If you were experiencing a hanging "authentication" response while trying to log in over the last hour, you should be able to successfully log into the game now.
if not, make sure to contact Customer Service.
We are experiencing a temporary service outage this morning (roughly started at 9:45 am PT). The issue has been escalated, and we are investigating now.
Thank you for your patience while we hunt down the issue and find a solution!
You're the best (again thank you),