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  1. #1 1 of 2 Moderator Posts Click here to go to the next staff post in this thread.

    Exclamation *PLEASE READ* Concerning Website Code Redemptions 02/07/2013

    We are aware an issue that occurred on February 6th and 7th, which prevented items redeemed on the website from appearing in the game client. We have disabled website redemptions while we investigate the cause of this issue.

    Our records contain the full details of every redemption that occurred during this period and we are working to deliver these items to the affected players' accounts in the game client. We hope to have this matter resolved by the end of this week.

    We apologize for this inconvenience and appreciate your patience.
    Last edited by Prof_Steel; 02-07-2013 at 06:15 PM.
    Prof_Steel
    Pokémon TCG Online Moderator
    "Too Big Too Strong Too Fast Too Good!"

    Need help from the support team? Visit the Support Portal and submit a ticket!

  2. #2 2 of 2 Moderator Posts Click here to go to the next staff post in this thread.
    We ran a script last night which delivered the missing items to affected players' accounts. If you were affected by the issue described above and believe that you did not receive the correct items, please visit www.pokemon.com/support and create a ticket. Be sure you include the details of which items you redeemed and which items you are still missing.
    Mike Liesik
    Pokémon TCG Online Community Manager
    The Pokémon Company International

    Need help from the support team? Visit the support portal and submit a ticket!

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