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  1. #1 1 of 2 Moderator Posts Click here to go to the next staff post in this thread.

    Question [FIXED] Pokemon Support Portal | No Login

    Hello friends!

    Last evening, due to your handy reports, we found that http://pokemon.com/support was no longer offering a "log in" button.

    While we investigate and resolve this issue, to submit a ticket: please head over to http://www.pokemon.com/, log into your Pokemon Trainer Club account, and click "Customer Service" at the bottom of the website. Then, submit your ticket through http://www.pokemon.com/support using "Ask A Question".

    If, for any reason, this doesn't work for you, you can also attempt to submit your ticket by visiting http://www.pokemon.com/support, click the "Request Support" tab on the top, and on the left-hand navigation bar, there will be a small "Sign In" button!

    While this is only a couple of extra steps, we appreciate your patience while we work this out. We'll keep you updated on this issue and its resolution as appropriate.

    Thank you all!
    Last edited by Prof_Jaqq; 03-01-2013 at 01:21 PM.
    Prof_Jaqq
    Pokémon TCG Online Moderator
    "A Jedi uses the Force for knowledge and defense, never for attack."

    Need help from the support team? Visit the support portal and submit a ticket!

  2. #2 2 of 2 Moderator Posts Click here to go to the next staff post in this thread.
    Hello again friends!

    We're happy to report that this issue has been resolved and you should now be able to access the Pokemon Support Portal as easily as before. Thank you for your patience and please do not hesitate to let us know if this issue returns or persists for you. You may want to clear your cache and cookies as standard troubleshooting, too!

    Thanks, Trainers, and battle on!
    Prof_Jaqq
    Pokémon TCG Online Moderator
    "A Jedi uses the Force for knowledge and defense, never for attack."

    Need help from the support team? Visit the support portal and submit a ticket!

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