The Pokémon TCGO: Trainer Challenge is the single-player online version of the Pokémon Trading Card Game. Challenge 17 computer opponents through four Leagues (Gold, Diamond, Platinum, and City), earning achievements and cards to add to your decks as you go. Begin your adventure with three free starter decks (Fire, Water, and Grass), and unlock new theme decks as they become available for endless game play.

Achievements are unlocked depending on certain game play goals. Check out your profile page on PokemontcgTCG.com to see all the achievements you’ve earned and the ones you can still unlock.

In the Pokémon TCG Online: Trainer Challenge more cards can be earned through challenging and beating computer opponents in the Pokémon TCG Online: Trainer Challenge. Each win unlocks a new card in your deck until you have unlocked them all. You can also buy specially labeled theme decks that unlock new decks!

Also buying specially labeled booster packs unlock packs in the Pokémon TCG Online game to use against other trainers!

Pokémon TCG Products that contain Online unlock-ables will always have the Play Online icon on the outside packaging.

Deck Codes unlock online versions of Pokémon TCG Theme Decks. These Theme Decks are sold in stores and online, and each contains a promotional card with the code printed on it.

All Pokémon Products with online unlock-ability will have Play! Pokemon icon printed on the outside packaging.

Once you have obtained a code, make sure you are logged in to your account and enter the code at http://pokemontcg.com/tc. If you do not have an account yet, you can register at http://www.pokemon.com. Once logged in, you will need to confirm the code you have entered, and then you’ll find the Online Theme Deck associated with your code unlocked in your Deck Inventory.
 

Please retain your code cards and transaction ID numbers for future reference.

 • Check to make sure you are logged in. Only users who are logged in to their pokemontcg.com accounts may redeem codes.

• Clear your browser’s cache. Children should ask for their parents’ permission and assistance before doing this.

• Try entering the code a second time.

• If the code was previously redeemed by our system, you will receive a message notifying you that the code has already been used. If you received a message saying the code redemption was successful, please check your inventory.

• If you have completed all of the steps listed above and your Online Theme Deck is still locked, submit a trouble ticket to our customer support team with the following information:

o The code you entered

o The bar code number from the package that contained the Theme Deck you purchased

o The error message you are receiving, such as “Invalid code” or “This code has already been redeemed”

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Please retain your code cards and transaction ID numbers for future reference.

Your code cards and transaction ID numbers are vital to servicing any code redemption issue. Without this information we may not be able to fully address your issue, and your claim may be dismissed.

We reserve the right to determine the validity of any information submitted for the purposes of your code redemption investigation. Providing false or altered information may result in action being taken against your account.

You will only receive one Theme Deck of each type, regardless of how many Theme Deck codes you might redeem.

Only Theme Decks that are clearly marked “Play This Deck Online” will contain codes. You will not be able to unlock an Online Theme Deck unless you have purchased the appropriately marked Theme Deck. 

How to Redeem Booster Pack Codes for the Pokémon TCG Online

Q: Where are these booster pack codes?
A: In order to get more virtual cards for your Pokémon TCG Online card collection, you'll have to get yourself a BLW booster pack! That would be one of these packs:

Make sure the back of the pack you purchased contains the words “Contains 1 code card. This card gives your access to the beta test for the Pokémon TCG Online.” (Also note that not all packs for Pokémon Black and White include code cards in them so you must double check for the special icon if you wish to get a code card in your pack!)

Once you physically open the pack, look for a card that looks like this: 

 
This card is very important!!! On the back of the card, it contains the code that you will redeem to get a booster pack credit good for one digital booster pack.

Q: How do I redeem my BLW booster pack code?
A: Redeeming Packs is not only easy but it can be fun as well. All you have to do to redeem your pack is log into the Pokémon Trading Card Game Online Game Client, then click the little “Shop” icon at the top

You will notice at the top of the shop screen, there is a grey button to “Redeem Codes”.

After clicking "Redeem codes" this screen will appear where you can enter your code.

Next, just enter the code from your code card into the field select it and click "claim now". The system will automatically check to see if it is a valid code. If it is a valid code, then a message will appear.

Q: I have redeemed a code now. How do I open/use my pack?
A: In order to add a new booster pack to your online collection, you will need to purchase one and then open it up online. Once your code has been redeemed click the Shop button again. Once you have the shop open, you will notice an icon at the top that displays your “Booster Credits: _” balance

From here, you can select which booster pack(s) you would like to spend your Booster Credit(s) on.

Once you have selected a pack you want by clicking on the picture of the pack, you will then want to “purchase” it. Click the yellow “redeem” button underneath the Booster pack product information.

Once you have clicked the yellow redeem button, a message will appear to confirm your purchase

After spending your booster credit on a virtual booster pack you will now need to open the pack up from yours packs section. Please click the collection button at the top:

This will open your collection screen, from here you will need to click the section for packs:

After opening your packs section you will see any unopened packs that are on your account:

When you open the pack the cards contained there-in will be displayed and automatically added to your collection:

Okay you have now successfully redeemed a booster code, spent a booster credit, and opened up your virtual pack!


Please note redeeming a theme deck code will automatically put the Theme Deck into your packs section for opening and you will need to open it for it to appear in your collection.

If you have further questions, please feel free to ask your fellow players or submit a ticket via the Ask a Question feature found on support.pokemon.com!

Thank you! 

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If you experience any code redemption issues, please submit a ticket via our support center by logging in to support.pokemon.com with your Trainer Club account.

Please retain your code cards and transaction ID numbers for future reference.

Your code cards and transaction ID numbers are vital to servicing any code redemption issue. Without this information we may not be able to fully address your issue, and your claim may be dismissed.

Basic information to provide when submitting a code redemption issue support request:

Username of account code was redeemed to
Code # and item type

We reserve the right to determine the validity of any information submitted for the purposes of your code redemption investigation. Providing false or altered information may result in action being taken against your account. 

Installing the game

1. Download the Installer

• You can reach the installer page by clicking the Play button from the main TCG Online page

• From there simply click the Download button to begin downloading the installer

• Make sure that your computer meets the following minimum system requirements before downloading:

• The installer will appear in the download section of your browser while it's downloading.

Mozilla Firefox

• When the box pops up, click Save File

• A window should pop up indicating the progress of your download

Google Chrome

• The download will appear at the bottom of your browser

Internet Explorer

• This window should pop up at the bottom of your browser. It may say that This type of file could harm your computer. But please be assured that there is no harmful content within the game files

• Progress will appear at the bottom of the browser, you may also open up the download window by clicking View downloads

2. Run the Installer

• You can launch the installer directly from the above download windows, or you can double click it from your computer Downloads folder.
   
• Click Run to begin installing the game. The setup wizard window will walk you through the install

3. Launch the Game

• Once the game is done installing you can launch it directly from the setup wizard

• Or you can double click the icon that should have been created on your desktop

• If you don't see this icon on your desktop, you can access the game through your Start bar underPrograms -> Pokémon Trading Card Game Online (you may also want to right-click it to create a shortcut on your desktop)

Uninstalling the Game

• In order to uninstall the Pokémon Trading Card Game Online, you must access the programs folder through your control panel. The process is similar in Windows XP through Windows 7 in that you must either go through your control panel from the start menu, or through your computer folder, as outline below:

• Find the programs folder/manager on your computer

• Select the Pokémon Trading Card Game Online, then click on Uninstall near the top of the programs window

• Once you click Uninstall confirm the action by clicking Yes

• The game is now uninstalled! If you were experiencing loading difficulties and were troubleshooting your game, you may now reinstall it.

Installing the Game

1. Download the Installer

• Make sure that your computer meets the following minimum system requirements before downloading:

Minimum
OS: Mac OS X 10.6.2 Snow Leopard
CPU: Intel Core Duo Processor
RAM: 1024 MB
Video: ATI X1600, NVidia 7300 GT, or Intel integrated graphics chip

Recommended
OS: Mac OS X 10.6.2 Snow Leopard or higher
CPU: Intel Core 2 Duo Processor
RAM: 1024MB or higher
Video: ATI 2600, NVidia x6xx or higher video card with 256 MB of Video RAM

• You can reach the installer page by clicking the "Play" button from the main TCG Online page.

• From there simply click the "Download" button to begin downloading the installer.

• You’ll be automatically prompted to log in if you haven’t already.

• If you haven’t already accepted the End User License Agreement (EULA), you’ll be automatically prompted to do so at this step.

• You can select the language from the dropdown menu at the upper right.

• Once you have accepted the EULA, you will be prompted to open the download manager.
• Click "Save File".

• The download manager should now begin to download automatically.
  

• Download progress will be indicated by the progress bar.

2. Install the Pokémon Trading Card Game Online

• Once the download manager has completed the process, click on installer (right), which should appear on your desktop.

• Drag both files contained within (the Pokémon Trading Card Game Online and the Refresher) into your Applications folder.

• From there, click on the Pokémon Trading Card Game Online to begin the installation. You will receive a warning, but worry not! The TCG Online is perfectly harmless and can be safely installed on your hard drive! Click Open.

• And you’re done! Once the installation process has completed, you should be able to sign in to the Pokémon Trading Card Game Online with your Username and Password. You can also select your language from the dropdown in the upper right.
   
• The first time you log in, you will be prompted to accept the EULA. Click ‘I AGREE’ to continue to the game.
   
• You’re now ready to play the Pokémon Trading Card Game Online!
   
• At this point, you can drag the download manager to the Trash and eject the installer file by clicking the eject arrow next to it in the Finder.

Uninstalling the Game

• To uninstall the game, simply drag the Pokémon Trading Card Game Online and the Refresher from the Applications folder to the Trash and Empty Trash.